Thursday, April 25, 2013

COACHING CLIENTS - TO SPECIFY THEIR OUTCOMES…

By Dr. L. Michael Hall (Co-founder of Neuro Semantics) 

As you know, the first question in Coaching and especially in Meta-Coaching, is “What do you want?” And that’s because the client sets the agenda.

So we ask— 
∙ What do you really, really want from this session?
∙ What can we explore and create that will have the most transformative difference for you?
∙ What do you want from this session that will improve the quality of your life?

Recently, however, in various Coaching Mastery programs (Meta Coaching Module 3), I have heard some coaches mis-use these questions. Now if you had asked me prior to the benchmarking sessions that I did if a person could misuse such questions, I would have probably said, “No, probably not; at least I can’t even imagine that.” But now having seen them misused, here is another distinction to add to your repertoire of how to conduct a coaching session.

The Misuse of the “What do you want?” question 
What I observed from several coaches in several coaching sessions was the following. The coach would ask this question, “What do you want?” The client would offer either a statement or a story indicating that they wanted something. Sometimes it was clear, but more often than not, vague and convoluted. After that the client would then described more about his or her life situation, and then the coach would ask the What do you want? question again. This led the client to identify another outcome. The client would explain some more, the coach would then again ask, What do you want?, the client would offer another outcome. And so it would go. For the whole session!

By the end, the client had specified numerous things (5 to 8 things) that he or she wanted and the session ended without actually coaching to any of those outcomes or even getting clear about what the client really wanted.

What is the misuse here? It could be several things: The lack of inferential listening, the lack of testing questions, the lack of an acknowledgment with a focused inquiry about the outcome, and/or the lack of grounding the outcome.

What to do? 
Testing Questions enable you, as a Coach, to ground the outcome into a commitment. These yes–no questions test the decision and commitment of the client:

“So you want to work on dealing with your anger? That’s what you want most?”

“So the best use of our time today is to focus on answering the why question, ‘Why do you always end up spending your money and saving nothing?"

Grounding Questions then enable you to follow-up and get sensory-based information from that commitment and then you can follow-up with another testing question:

“So what will you see or hear or feel when you have ‘dealt with your anger?’ What will that look like or sound like? If I saw you in a situation that triggers your anger and you have dealt with it, what would I see in you? How would you be responding? .... [answer] and that’s what you want from this session?”

 “So when you get the answer to the why question, you will have explanations about the context, the situation, the beliefs, the drives, the frames within you that stimulate and trigger you to spend and not save? And that’s worth your time and effort? ; [response] ... and after you get the why you will be able to change things? ... [“No.”] Oh, so is that what you want, to be able to change your spending habits and start a saving habit?”

The last example also includes inferential listening. Implied in the statement about wanting to know why, is wanting to know why so that I can change things. Why else would the client bring it up? The client has not said it explicitly, but it is there implicitly. It is implied. So you can infer it from the statement. The client may not even know that he or she has implied it. So when you present it and ask about it, you are using your inferential listening to offer feedback and test how it sets with a client.

[Infer: to derive as a conclusion from facts or premises, guess, surmise, hint, suggest. Infer implies arriving at a conclusion by reasoning from evidence. Imply, implication: to involve or indicate by inference, association, or necessary consequence rather than by direct statement, to contain potentially.]

Inferential listening is deep listening to what is implied within the client’s statements. It is more than just listening to the surface words of a client. To do it requires that you put that as a question in the back of your mind:

What is my client suggesting, hinting at, implying, etc.? What is implied but not said overtly by this statement? 

Finally, make an acknowledgment of what the client says, then offer a focused description of the outcome and inquire if this is what the person wants. This is a pace, pace, pace, lead pattern.

“So I hear that your quickness to anger in some situations at work has not served you well and you want to deal with the speed of going into an anger state so that you can slow it down and shift to a state in which you can be less reactive and more able to listen and carry on a conversation, is that what you want?”

 “So you want to create a way to shift from your pattern of spending and develop a new habit of saving, you’d like to understand some of the old frames and motivations that have kept the old pattern intact, and you’d like to shift them to create new frames and motivations that will support a new habit, is that right?”

Anticipate that you might not have it just right, and ask the client to explicitly correct any part of it that is not right. Once you hear something that the client wants, do this repeatedly. Iterate this process over and over helping the client to formulate what they want. The misuse of the What do you want? question arises from assuming that the client already has a well-formed description of the problem to solve or the challenge to take up. The client probably does not! And that’s good —after all, that’s why the client needs you as a Meta-Coach to help formulate that.

So when a client answers the What do you want? question, acknowledge it, test it, and ground it. Then hold it as the client’s outcome frame until or when the client changes it.

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Wednesday, January 16, 2013

Leading The Inner Game of Coaching - Meta Stating & Emotions



META-STATING AND EMOTIONS
By Dr L.Michael Hall

If the Meta-States Model offers anything, it offers some very powerful processes for detecting your emotions and managing those emotions from a higher level. When most people first experience Meta-States as a Model, the process seems counter-intuitive, it seems paradoxical, and the last thing they would have thought of or utilize for emotional mastery— yet it is the most effective method.

So what does the Meta-States Model say about “emotions?” First that there are levels of emotions; that is, emotions do not occur just at one level, but multiple levels. First there are primary emotions —direct and emotions that are in direct response to a stimulus in the world. Theorists tend to posit that there are anywhere from 7 to perhaps 20 primary emotions. I follow Robert Plutchik (The Emotions) who posited the following primary emotions: joy / sorrow; anger / fear; anticipation / surprise; acceptance / disgust; tension / relaxation; love / apathy. Then, when you begin mixing these primary emotions, you get secondary emotions — similar to how mixing primary colors gives secondary colors.

Then above and beyond primary emotions and various mixtures of those emotions, there are the meta-emotions of your meta-states. These arise due to your self-reflexive consciousness as you associate emotions to emotional states. To detect these and to flush them out, just inquire, “What do you think and feel about X state?”
What do you think and feel about anger? What emotions do you experience when you experience anger? Or fear, sadness, anxiety, guilt, tenderness, love, joy, etc.?

Now generally speaking, when you bring a negative emotion against a previous emotion, you set the second negative emotion as a frame about and over the first emotion. Now you have fear of anger; anger at your fear; shame about your guilt; fear of relaxation; anxiety about anger, and so on. Do this and you construct a “dragon state” within your mind-body system so that you are essentially in self-attack. And the energy of the meta-emotional state has no where to go except against your mind-body system. Then you will pay for this construct by experiencing mental and emotional suffering.

Yet here also begins the processes that seem paradoxical and counter-intuitive. If you bring emotional states as acceptance, observation, interest, curiosity, appreciation, learning, etc. to your negative emotions, your “negative” emotion will change. Typically the intensity level of the energy of the emotion will be reduced so that you’ll be able to handle it much better. Calm anger, acceptance of fear, curiosity about sadness, appreciation of anger, etc. transforms the primary emotional state so that it can be much more useful and resourceful.

When you meta-state your primary emotional state with resourceful emotional states, you are in a position to qualify your emotional states in ways that will transform them into allies that will support you rather than diminish you. So in Neuro-Semantics, we don’t repress emotions, nor do we suppress them as much as we meta-state them and transform them into resources. This creates a new level of emotional intelligence and effectiveness.

So when you next experience a negative state, the first thing to do is to bring a state of calmness to the experience. Step back in your mind for just a moment and appreciate that you just received a signal— a communication signal. And just observe it. What is the signal about? Something “out there” in the world? Something within your mental mapping about something? What?

Next bring states of curiosity, interest, and exploration to your primary state. Curiously explore how you just created that negative emotion. Accepting that the emotion is yours, and that you created it within your mind-body system, you now have an unprecedented opportunity for deepening your self-knowledge and self-control. Wow! And, once you discover the process, then you can meta-state yourself with a strong sense of commitment to yourself and others as you choose the best way to respond to the situation that has triggered the emotion.

This means that you are creating new adjustments to your life-coping maps, making yourself more effective, enriching your relationships, and properly using your emotions, especially your negative ones. And while doing this, meta-state yourself that it is just an emotion (not “you,” don’t identify with the emotion and personalize it). It is just an emotion— a somatic energy response giving you a signal. Now you can choose:

What would be the best response I can now make?
Act on it; explore it some more; notice and ignore it; act against it; etc.?
Is the emotion appropriate, accurate, useful?
What resource would texture and qualify it making it more ecological for me?

Emotions — we all have them, they are a vital and important part of our mind-body system, and like the rest of the system, they are fallible and can easily be mis-used, abused, and become problematic for us. Emotional mastery and intelligence requires awareness, monitoring, managing, meta-stating, and then using them effectively.


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Tuesday, January 15, 2013

NLP, Coaching and Leadership

How to become a collaborative Leader as Coach - NLP & Leadership Coaching

If you are a “lone wolf” or “lone ranger,” are you a real leader? What leader is a leader if he or she doesn’t gather people around him or herself and empower them to feel that they are a part of something bigger and better than all of them? This highlights a fundamental fact: You can’t be a true leader unless you are collaborative in your style. Anyone who thinks and calls him or herself a leader but does not share, coordinate, cooperate, and create a sense of a team is self-deceived. They are only a leader in their mind, not in reality.

But how? How do you develop into a collaborative leader? What’s involved in developing the skills of collaboration?

1) Set the vision of collaborating and being a collaborative leader. Since vision is what drives big outcomes, start with a vision. What is yours? How robust is your vision? How exciting? If you are more excited about doing things to gain the glory, the recognition, the praise, etc., then it will be very hard to create a compelling vision of collaboration.

This goes right to the heart of leadership. John Maxwell puts it best when he said that “He who thinks he’s a leader and looks around and sees no one following is out for a walk.” To be a leader you have to win the minds and hearts of people, you have to attract them to a vision that captures their heart and imagine. Are you doing that? Are you willing to learn how to do that?

2) Commit yourself to adding value to those who share your vision. People follow a vision and the leader who sets out the vision that enable them to recognize that there’s something in it for them. What they see is that the vision and all of the effort that goes into actualizing it will make their life better and improve the quality of life for others. Leaders who think that people want to stand in adoration of their intelligence, good looks, charm, rhetorical skills, etc. want to be a cult-leader, a guru, or a dictator, not a true leader.

This is the paradox, leadership is not about the leader. It is through the person of the leader, but it is not about the leader. Anyone who believes that doesn’t understand the dynamic processes of leading. The person who is a true leader leads by going first. He or she invests as much value as possible into the vision and into those who are part of the team to make it happen. How does this settle with you? Are you adding massive value to those who raise their hands and say that they want to be a part of where you’re going and what you’re doing? What value are you investing in them? How could you add more value?

3) Communicate constantly to keep the vision and the mission alive. The work of leadership is not over with the creation of the vision. The work only then begins, next comes the effort of keeping the vision before people and letting them help to co-create the ongoing evolution of the vision as things change and develop. This work also includes gathering people together to create solutions to the obstacles that stand before the vision.

The vision you create as a leader will not endure in the minds and hearts of people unless you are constantly refreshing it, providing new and different ways of expressing it, and getting people involved in moving toward it. It is never enough to state the vision and leave it at that. As a leader your task is to make the vision come alive— to sing and dance in the minds of people so that it stays meaningful and significant. Are you doing that? Do you know how to do that? Are you willing to learn how to do that?

4) Keep involving people to be collaborative partners of the vision. From the activity of constantly communicating comes the leadership skill of involving people in practical ways that turns them into collaborative partners. This means sharing the vision-making process with them. This means bringing people into the inner circle and empowering them with decision making powers. This means transfer responsibilities to them and trusting them to come through.

People want to have a say and to be consulted if they are to become co-leaders of the vision. This is another secret of true leaders. Leaders do not create followers, they create more leaders. They groom people to become the next generation of leaders. How are you doing at that? Who are you grooming to be part of your leadership team? Who are you preparing to assume leadership powers and responsibilities?

5) Make yourself open and vulnerable to people. Leaders are not invincible statues made of stone, they are made of flesh-and-blood and suffer all of the fallibilities of mind, emotion, speech, and behavior that the rest of us do. A true leader leads out in this— being authentic, real, and down-to-earth. True leaders do not hide behind personas or masks, they come out from behind their personas and show their humanity. They are open and even vulnerable to people. They let people see their heart.

If this seems scary and frightening, it is. Embrace it. That’s why it is “leadership.” That’s because when people know your heart and sense your spirit of passion for the vision, they know they can trust you. There’s no hidden agenda and no secrets. As a leader you are upfront, straight-forward, candid, a truth-speaker, and transparent. How are you doing with this? This may indeed be the very heart of how to be a collaborative leader— to lesad from your authenticity.

Dr L. Michael Hall Co Founder of Neuro Semantics (NLP and Meta Coaching)

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Monday, June 27, 2011

Spiral Dynamics in Coaching

Spiral Dynamics Integral

An explanation of Spiral Dynamics Integral (SDi) courtesy of Clare Graves, Don Beck, & Ken WIlber. A must read for those involved in human development work.



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Friday, June 3, 2011

Youth Self-Leadership Development

Unleashing Youth Self-Leadership - Waking up, Grown up

Recently, we were asked by one of our clients - Griffith City Council - to run an Unleashing Youth Leadership program for the 3 High Schools there in Griffith NSW (Griffith High School, Wade High School and Marian Catholic College).

With a group of some 30 students, we ran the 3-day course earlier this week (May 30, 2011).

The course was extraordinary - made so by the vibrancy of the participation by the students, who threw themselves into the program - in service of unleashing their best selves.

We had an absolute ball as trainers - we normally only get out to play with professional adults - working with these young adults was a real treat for us :)

Here's some of the feedback from the participants and their teachers:

Don Dixon, Deputy Principal, Wade High School - Griffith
"I spoke to most of the students who attended the 'Unleashing Self-Leadership for Youth' program (earlier this week) today, who could not speak more highly of it. I don't think I have come across a response which has been as consistently overwhelmingly positive as their response to this course. Additionally I have spoken to at least two of the students parents and they were as equally impressed with one parent commenting on the conversation it generated at the dinner table at night.

Thanks a lot for giving the students the opportunity to participate in something which has really had a huge impact......'life changing' was a comment I heard a lot. We certainly hope to be involved if it happens again."

Amelia Kennedy - Student Marian Catholic College
Thank you Jay and Joseph! My entire view of life prior to sitting down with you has been changed - positively (for the better). I am now accomplished, or believe I can be accomplished in everything I do, and the only real challenge will be putting what I have learned here into practise.

Before the course I was pretty emotionally unstable, having experienced many mood swings and all that kind of stuff - generally really down on myself. Now I can look past all that and not even stress at an exam! WOW! Achievement!

Tristan Agostini, Student Marian Catholic College
This has been one of the best experiences of my life. I don't usually do anything like this, but I am so glad that I didn't refuse. It has helped me understand myself and others much better - and it has helped me as a person.

Lauren Jenkins, Student Marian Catholic College
Over the past 3 days I have learned so many life skills - and I am extremely thankful to have. I am going to take everything away and use it in my everyday life - to make things better, not only for myself, but also for my family and friends.

I am going to strive to achieve my absolute best, because I know I can and I believe I can. I am not going to judge and evaluate people on first impressions - and I will take into consideration that we all have different personalities, and I will begin to look at situations from other people's perspective, rather than just my own. Thank you for this amazing experience.

Laura Panarello, Student Marian Catholic College
I really enjoyed the experience of working with Jay and Joseph - especially about learning about myself and how to find self-leadership. The indirect confidence I have gained from this program (along with everything I have learned), I know I will take and use for the rest of my life. I am so grateful to have this opportunity. Leadership is to use your power to make others powerful - and that's what I plan to do :)

Francesca Madaflari, Student Marian Catholic College
This course was well worthwhile. It gave me a great experience with different people and groups. It helped me open up, have belief in myself and encouraged me to see that I am already being my best. Useful tools that will help me achieve, lead and make life what I want it to be, because I have the POWER!

Fapiola OOifalelahi, Student Marian Catholic College
I was really moved and touched by what I learned in these 3 days. I'm really thankful for this opportunity. Everything that I learned, I will remember for the rest of my life. I am very happy and I will do all I can to be better - and live my life the way I want.

Jarrod Hill, Student Marian Catholic College
I would like to sincerely thank everyone that was involved in the program. It is something that has changed my outlook on life and will forever be with me. Thank you again.

Sabastian, Student Marian Catholic College
This experience was very beneficial and worthwhile for a number of reasons. Firstly, this has boosted my confidence so much and I am able to talk to a wide audience with no fear. Secondly, I have enjoyed meeting new people and thirdly - I have learned about self leadership, the matrix and the Enneagram. Thank you very much.

Stephen Savige, Griffith High School
What the program didn't do is release my inner leader. What it did do is show me the process and methods needed in order for me to go and find that for myself.

Nicole Jaffrey, Griffith High School
I feel empowered by what I have learned here and feel as if I would possibly not be able to succeed in life if I did not get to complete this program. I am generally pretty judgemental and this program has taught me not to be. It has also helped me understand why I am the way I am and how I can improve me. Thanks heaps!

Hilary Geddes, Griffith High School
I found this program thoroughly enjoyable and eye-opening. It's important to walk into this with an open mind to get the most out of it.

But thank you very very very much!

Kirstie, Griffith High School
It was good to see & understand more about myself & the way we are & why we are like this. I also enjoyed seeing that we are the ones that possess the power in our lives & our lives are merely aspects of what we perceive them to be.

I will remember this training for a long time & I will take the things I've learned & achieve my goals & help others achieve theirs & have confidence & believe in myself.

Fletcher Josling, Wade High School
Thank you for teaching me how to broaden my horizons and have a new perspective on life - I'll be able to deal with situations better in the future.

Elise Delpiaro, Wade High School
This course has, in a way, shaped my future - I am now aware of my way of being, how I interact with others and how I can achieve my full potential in life.

Thanks! :)

Ben Sekali, Griffith High School
This has given me an insight to a new perception. It has made me realise that what changes is our interior, our way of thinking, rather than our exterior. The power to change comes from the inside, and can affect people's views and future outcomes. That chair, is a chair … or is it? ;)

Elizabeth Chilvers, Wade High School
What an incredible 3 days! I have opened my eyes, finally. I feel like I understand myself so much better. I can understand why I am the way I am, and others are too. I feel like I can change the world. That you so so much for this experience!

Laura Andreazza, Wade High School
Thank you so much for this experience. I really feel as though I can do anything, I am confident and I really don't care what people think of me any more. I know that I can create and control my life, there is no reason to ever have to wish my life away because from now on, I am absolutely going to live life and love it!

Thank you for waking me up and giving me that!!

PS I will miss not seeing you two every day - you always made me smile!

Brianna DeValentin, Wade High School
After participating in this program, I know that I am now able to take and apply all this knowledge in the real world, at home and with my friends.

Elijah McKellar Qasi
This workshop was superb. Other workshops that I have been to get serious straight away and then you go off and play a game which is unrelated.
The workshop has really inspired me and I'm so glad that I was chosen. It is not just about leadership but LIFE!!! and I think that this program should be run every year to a wide range of students who can then pass on the knowledge to others.

Jordan Joyce, Wade High School
This was one of the most interesting and unique experiences I have ever been involved in. It was a pleasure to be involved and I will use all the concepts I have learned as I make my way through life.

Michael Fattore
I believe that this is a very beneficial program as it helps you realise and tap into these thoughts about us in general and helps us find the true meanings about our lives and techniques and the new technologies which help us develop our self-leadership skills. The three days were very enlightening and help bring new views on our lives.

Jake Aramini
Very fun- I learned lots!

Highly recommended to teenagers!

Tom Shannon
I believe that this coaching thing will be extremely beneficial to my life. I did not expect the things we learned were going to be taught to us and that made it good. The things they talked about at first confused me but then I started to realise what they meant and I though that it was brilliant. I will remember this for a very long time and it will impact my life.

Jessica Meredith
I liked doing the training, because it was unique and not like any other leadership training I have experienced. I believe that I have changed and learned more about myself and can't wait to use what I have learned in my future life in reality.

Ramandeep Kaur
I now have the belief that I can achieve anything in my life. It is no longer a thought and I truly believe in myself. I will achieve my dreams and no one will stop me. I will not only reach my potential but also help others achieve theirs by being a leader!

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Monday, May 9, 2011

Unleashing Leadership - Leadership Self Actualisation - Feedback from participants

Hi there.

Jay here.

At the heart of The Coaching Room's corporate offering is our "Unleashing Leadership - Leadership Self Actualisation" program.

Below is some participant feedback from our recent programs. If you would like to speak with any of our clients about their experience, we would like you respect their privacy and make contact through us.


Naomi Brugger, Griffith City Council

I just wanted to pass on my gratitude to you & Joseph for the session in Griffith. I am dreaming about the training every night & can't stop thinking about it during the day! I even went to the library today & got The 21 Irrefutable Laws of Leadership by John Maxwell & have promised myself that I will read 2 chapters at minimum per day.

It's been a long time since I have been this excited, enthusiastic & inspired when it comes to work - and the first time I have felt that I have the ability & confidence to inspire & positively influence my team - thank you both for giving that to me.

I hope to have the opportunity to work with you both again and until then, here's one last thank you!

Peter Craig, Griffith City Council

Excellent program! I owe Jay and Joseph for a life changing experience

Cristal Davies, Executive Officer, Newcastle Airport Limited

I thoroughly enjoyed the program, thanks so much for my new found self belief as a leader. Priceless!


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